Shipping and Returns & Exchanges
- Please allow 3-5 business days for orders to ship.
- Standard shipping is free on domestic orders over $500.
- Standard domestic shipping is $12.
- Express domestic shipping is $15.
- International orders are calculated by DHL, and have no additional handling fees. Customer is responsible for custom fees.
We understand that purchasing a piece of fine jewelry on the internet can be a difficult decision! We offer a full refund and exchanges on items 7 days after the package has been delivered.
Items using a Discount, Promotional Code, or a Site Wide Sales over 10% are exchange or for credit only.
Ring Exchange Policy: Due to the number of styles x variations of available ring sizes, ring exchange requests or ring sizing requests will receive a 12% restocking fee.
- Engraved items are FINAL SALE.
- Donut Collection items are FINAL SALE.
- Items on sale are FINAL SALE.
- Items using a Promotional Code over 10% are FINAL SALE, exchange or for credit only.
- Site Wide sales are FINAL SALE, exchange or for credit only.
HOW DO I RETURN OR EXCHANGE?
To return or exchange your order, email firstname.lastname@example.org within 7 days of receiving your package, you must do this in order to start your return or exchange.
- All items must be shipped Fedex or UPS, signature required, to the Bondeye Jewelry Showroom. Sender is responsible for shipping costs/tracking.
- Email email@example.com with Order # x Shipment Tracking # as soon as shipment is released from sender. Bondeye Jewelry is not responsible for packages lost or delayed from sender.
- Sender will receive a ‘Package Receipt Confirmation' email from firstname.lastname@example.org when shipment is delivered to Bondeye Jewelry personnel.
- Each shipment must be returned in the same condition and original packing in which it was received. Each item will be inspected at Bondeye Jewelry HQ before a return/exchange is approved. Items showing signs of wear or damage will not be accepted/refunded and will be shipped back to sender.
- Once an item has been accepted and approved for a return, Bondeye Jewelry will subtract the initial shipping fee, regardless of a discount, from the refund.
Refunds may take up to 10 business days to appear on card statement.
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