Shipping and Returns & Exchanges

SHIPPING

  • Please allow 3-5 business days for orders to ship.
  • Standard shipping is free on domestic orders over $500.
  • Standard domestic shipping is $12.
  • Express domestic shipping is $15.
  • International orders are calculated by DHL, and have no additional handling fees. Customer is responsible for custom fees.

 

RETURNS

We understand that purchasing a piece of fine jewelry on the internet can be a difficult decision! We offer a full refund and exchanges on items 7 days after the package has been delivered.

Please note that items on sale are FINAL SALE.

 

EXCHANGES

Items using a Discount, Promotional Code, or a Site Wide Sales over 10% are exchange or for credit only.

Ring Exchange Policy: Due to the number of styles x variations of available ring sizes, ring exchange requests or ring sizing requests will receive a 12% restocking fee.

 

FINAL SALE

  • Engraved items are FINAL SALE.
  • Donut Collection items are FINAL SALE.
  • Items on sale are FINAL SALE.
  • Items using a Promotional Code over 10% are FINAL SALE, exchange or for credit only.
  • Site Wide sales are FINAL SALE, exchange or for credit only. 

 

HOW DO I RETURN OR EXCHANGE?

To return or exchange your order, email info@bondeyejewelry.com within 7 days of receiving your package, you must do this in order to start your return or exchange.

  1. All items must be shipped Fedex or UPS, signature required, to the Bondeye Jewelry Showroom. Sender is responsible for shipping costs/tracking. 
  2. Email info@bondeyejewelry.com with Order # x Shipment Tracking # as soon as shipment is released from sender. Bondeye Jewelry is not responsible for packages lost or delayed from sender.
  3. Sender will receive a ‘Package Receipt Confirmation' email from info@bondeyejewelry.com when shipment is delivered to Bondeye Jewelry personnel.
  4. Each shipment must be returned in the same condition and original packing in which it was received. Each item will be inspected at Bondeye Jewelry HQ before a return/exchange is approved. Items showing signs of wear or damage will not be accepted/refunded and will be shipped back to sender.
  5. Once an item has been accepted and approved for a return, Bondeye Jewelry will subtract the initial shipping fee, regardless of a discount, from the refund.

Refunds may take up to 10 business days to appear on card statement.

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